Redemption Rate vs. Breakage: What’s Ideal?
Redemption rate too low? Breakage too high? Learn how to optimize reward redemption for both customer engagement and business ROI.
What’s Next for Loyalty Programs in 2026?
What’s Next for Loyalty Programs in 2026? 5 Emerging Trends to Watch Customer loyalty is evolving fast. In 2026, merchants won’t just be handing out points — they’ll be orchestrating immersive, data-driven experiences that feel like community, not just transactions. Here are the biggest loyalty trends shaping the next wave of customer engagement. 1. Personalized […]
